Lisa: She listens, speaks, solves,
& shuts up when she has to
Lisa is a voice AI agent that handles live customer phone calls end to end. She answers questions, retrieves account data, and resolves requests — without making your customers wait on hold.
Of support calls are routine lookups
To answer, not minutes on hold
Follow-ups in the same session
Lingering data between calls
Phone support is stuck
Customers call about an order, a balance, a claim, or a bill. What should take thirty seconds takes ten minutes — hold queues, IVR mazes, and agents looking up the same data the system already has.
Long hold times
Customers wait minutes for answers that exist in a database. Satisfaction drops with every second on hold.
IVR trees don't resolve
Traditional IVR systems route and delay. They don't understand, retrieve data, or answer questions.
Scaling is linear
More call volume means more agents. Hiring, training, and turnover make it expensive during peak periods.
Text bots aren't enough
Chatbots handle text. Most customers still pick up the phone. The voice channel is hardest to automate.
No visibility into calls
Most companies can't tell you what happened on a call until a customer complains. No monitoring, no evaluation.
80% is informational
Order status, account balances, payment confirmations, claim updates. These calls don't need a human.
The voice channel is the most important customer touchpoint — and the one where automation has delivered the least.
Meet Lisa
A voice AI agent that handles live customer phone calls end to end. She answers the call, understands the customer, retrieves account data, and speaks the answer back.
Not a chatbot with a phone number
Real-time voice system from the start. Turn-aware recognition, live reasoning, and speech synthesis in one session loop.
Knows when to stop
Escalates when automation should end. The goal is customer resolution, not containment metrics.
Modular, not monolithic
Swap STT, TTS, or LLM providers without touching the rest of the system. Adopt better models as they ship.
Observable from day one
Voice-session monitoring and agent quality evaluation built in.
of calls resolved without a human
Why Lisa
Lisa isn't another chatbot bolted onto a phone line. She's built for voice from the ground up.
Traditional Call Center
The way it's been done
- Minutes on hold
- IVR trees that don't resolve
- Linear with call volume
- Text bots repurposed
- No visibility
With Lisa
Built for voice from the ground up
- Answered in seconds
- Understands, retrieves, answers
- Handle spikes without hiring
- Purpose-built real-time voice AI
- Built-in evaluation and monitoring
Ready to hear Lisa in action?
We'll run a live demo on your actual call scenarios — order inquiries, billing questions, claim updates, account lookups — and show you how Lisa handles them.
What Lisa can do
Lisa owns the prompts, tools, and session logic for your use case. These are the actions she can take during a live call.
Stop routing calls.
Start resolving them.
See how Lisa handles real customer calls — account inquiries, order status, billing questions — in seconds instead of minutes.
How a call works
From the caller's perspective, Lisa runs as a multi-turn phone conversation. Each call follows the same loop until the customer is satisfied or chooses to escalate.
Customer Calls
The customer dials the support number. Twilio connects the call and streams audio to Lisa's backend.
Lisa Answers and Listens
Lisa greets the caller and listens in real time. Deepgram Flux transcribes speech and manages turn boundaries — detecting when the customer has finished speaking.
Understand and Act
The LLM reasons over the request. If Lisa can answer directly, she does. If the request needs live data — account balance, order status, claim details — she runs the appropriate function.
Speak the Answer
ElevenLabs synthesizes Lisa's response into natural speech, streamed back through the phone call in real time.
Continue, Resolve, or Escalate
If the customer has another question, the call continues as another turn. When satisfied, the call ends. If escalation is needed, Lisa provides the support number. Session state is deleted on teardown.